Ten Percent Performance Privacy Policy
Privacy Policy
Ten Percent Performance ("TPP," "we," "us," or "our") — Last updated: [Month Day, Year]
1. Overview
This Privacy Policy explains how Ten Percent Performance, located at 525 Rte 73 North Ste 104, Evesham, NJ 08053, collects, uses, and protects information about our clients, including personal training (PT) and semi-private training (SPT) members. By providing your information to us, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following information when you enroll in or use our services:
- Name, phone number, and email address
- Scheduling and attendance information (session times, cancellations, coach assignments)
- Billing and payment information (processed through our payment provider)
- Health and fitness information you choose to share with your coach for programming purposes
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, reschedule, and manage your training sessions
- Send you text message and/or email updates about cancellations, rescheduling, and open slots
- Communicate with you about your account, billing, or program
- Improve our scheduling and coaching operations
4. Text Messaging (SMS) Program
If you provide your phone number to us, you may receive text messages related to scheduling, including session cancellations, rescheduling confirmations, waitlist availability, and related account notifications.
- Message frequency varies and depends on your training schedule and activity (for example, you may receive messages only when a cancellation, reschedule, or waitlist opening occurs).
- Message and data rates may apply.
- You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
Mobile Number Non-Sharing Statement: No mobile phone number or opt-in consent data collected for text messaging purposes will be shared, sold, or disclosed to any third party or affiliate for their own marketing or promotional purposes. This information is used solely by TPP and its service providers listed below to operate our scheduling and communication systems.
5. Third-Party Service Providers
To operate our scheduling system, we use the following third-party service providers, each of which processes limited information on our behalf under their own privacy and security terms, and solely for the purpose of providing services to TPP -- not for their own independent marketing purposes:
- Twilio, Inc. — to send and receive text messages
- Airtable, Inc. — to store scheduling and client roster information
- Anthropic, PBC — to help process and route scheduling requests automatically
These providers are contractually or technically limited to using your information only to provide services to TPP, not for their own independent purposes.
6. Data Retention
We retain your information for as long as you remain an active client, and for a reasonable period afterward for record keeping and legal purposes. You may request deletion of your information by contacting us using the information below.
7. Your Choices
You may:
- Opt out of text messages at any time by replying STOP
- Request a copy of the information we hold about you
- Request correction or deletion of your information
8. Security
We take reasonable measures to protect your information, but no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental involvement.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent changes.
11. Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
Ten Percent Performance
525 Rte 73 North Ste 104, Evesham, NJ 08053
973-986-9607
pete@tenpercentperformancenj.com
