App Billing & Cancellations

Ten Percent Performance — Payment and Membership Disclosures Effective date: 4 November 2026 Version: 1.0 What the app charges for, and what it does not. 1. The short version There is one charge in this app: a late-cancellation fee on a group class. There are no subscriptions in the app, no in-app purchases, no credits or coins to buy, no premium tier, no unlockable content and nothing to upgrade. Your gym membership is not bought or billed through the app. You arrange and pay for it with Pete, outside the app. Your card details never reach the app or TPP's systems. Payment happens on Stripe's own page, in your browser. 2. Your membership is billed outside the app The app shows what your membership entitles you to — which sessions you can book, how many, how far ahead — but it does not sell it and does not bill it. Your membership or package is agreed with TPP directly, and paid for however you and TPP arranged it. A coach records your package and credits in the app. The app spends them when you book. Nothing in the app charges you a membership fee, renews a membership or changes its price. Changing or cancelling your membership is done with Pete, not in the app. Online coaching needs at least 14 days' notice before your next billing date (member agreement, section 3.7.1). Deleting your app account does not cancel your membership or stop any billing. See the Terms of Service, section 2. The membership rules that affect your money, all from the member agreement: Purchased sessions expire 3 months after the date of purchase. Expired sessions are not refunded and do not carry over (section 3.6.1). A no-show is deducted from your package, and is not rescheduled and not refunded (section 3.3.2). Sessions do not roll over, and an unused day in the booking window is not credited (section 3.5.3). What this document does not cover: prices. Membership pricing, how you pay for a membership or a package, and when you are billed are agreed with Pete directly and are not handled in the app. A price written into an app document goes stale the day it changes and then contradicts what you were actually told, so this stays silent on it deliberately rather than by oversight. Ask Pete. 3. The late-cancellation fee When it applies Three things all have to be true: The session is a group class. Open Gym bookings and private or semi-private appointments are never charged through the app. A late cancellation of one of those is recorded against your attendance and settled with your coach directly (member agreement, section 3.2.3). You cancelled after the deadline for that session. The deadlines are in the member agreement, section 3.1 — 10 hours for a group class starting before 8:30 a.m., and 3 hours for every other group class. The app shows the exact deadline for each session beside its Cancel button, and for that session the app's deadline governs (section 3.1.4). TPP has set a fee, and card payment is switched on. If no fee is set, or payment is not available, you cancel the way you always did and nothing is charged. Moving a session before the deadline costs nothing. Moving it after the deadline is treated as a late cancellation of the original session, and the fee applies (member agreement, section 3.4.2). A late cancellation goes on your attendance record whether or not a fee applies (section 3.2.4). How much The fee is set by Ten Percent Performance and the app reads the current amount from TPP's own settings. The app always shows you the exact amount before you pay — on the button, which reads "Pay $X and cancel". The member agreement, section 3.2.2, names $15.00 for a late cancellation of a group class. TPP can change the amount on at least 14 days' written notice to the email address in your signature block (section 6.4), and the current amount is always the one shown in the app (section 6.5). If no amount is set, no fee is charged. The app is built so that a missing or unreadable figure means no charge rather than a guessed one. These are two separate places and nothing in the system forces them to agree, so it is worth saying that they do: the amount configured for Ten Percent Performance was checked on 4 November 2026 and is $15.00, the same as the signed agreement. If the two ever diverge, the app's figure is what gets charged, and section 6.4 of the agreement requires 14 days' written notice before a change to it takes effect. What happens when you cancel late This is unusual and worth reading carefully. You tap Cancel on a group class, after the deadline. The app does not cancel it. It tells you the fee, and shows a panel headed "Still booked". Your place is held until the fee is paid. If you close the app, walk away, or decide not to pay, nothing changes: you still have your place and you are still expected in the session. If you choose to pay, the app opens Stripe's hosted checkout page in your browser. You type your card there. Your booking is released when Stripe confirms the payment to our server — not when you get back to the app. Anyone on the waitlist moves up then. If the app has not caught up, pull down to refresh. So: paying the fee is how you get out of the class. Not paying it means you keep the place and the session stands. How you pay, and what Stripe gets Payment is on Stripe's own page, opened in your browser. Stripe is the payment processor. Your card number never touches the app or TPP's systems. We never see it, never store it and cannot charge it again. What we send Stripe for the charge: the amount, the currency, the words "Late cancellation fee", the name of the class, your email address (so Stripe can send you a receipt), and a reference that lets us match the payment to your booking. Stripe keeps its own record of the payment under its own retention rules, and that record is not deleted when you delete your app account. See the Privacy Policy, section 7. The app never saves your card for later and there is no stored-card or pay-automatically option. Each late cancellation is a one-off payment you choose to make. 4. Refunds There is no refund button in the app. The app can take a late-cancellation fee; it cannot reverse one. A fee waived or refunded is a decision TPP makes case by case. The member agreement says exactly this: emergencies and extenuating circumstances arise, you should contact TPP as soon as you can, and exceptions — including waiving a late-cancellation fee — are considered case by case at TPP's sole discretion (sections 3.10.1 and 3.10.2). If you think a fee was charged wrongly, say so. Email info@tenpercentperformancenj.com or tell Pete at the gym. Pete decides it himself — he owns the business and it is his call — and answers within seven days. If he agrees, the refund is issued through Stripe, outside the app. Sessions, packages and memberships are not refunded through the app at all. Expired sessions and no-shows are not refunded under the member agreement (sections 3.6.1 and 3.3.2). Anything else is between you and Pete. You keep whatever rights your card issuer and the law give you. Nothing here takes those away. 5. Things the app does not do Stated because people reasonably assume otherwise: No subscriptions. Nothing in the app renews, and nothing in the app can be cancelled to stop a payment. No in-app purchases and no digital goods. Badges, milestones, medals, animal artwork and streaks are earned by training. None of them can be bought, and none of them has cash value. No tipping, no gift cards, no store, no merchandise. No saved cards and no autopay. No late fees, interest or penalties of any kind beyond the single late-cancellation fee described above. No charge for using the app. The app is free to TPP members. 6. Questions About a fee, a refund or your membership: speak to Pete, or email info@tenpercentperformancenj.com.